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Frequently Asked Questions - Hotels”, the fastest growing Online Travel Portal, offer the Lowest & Cheapest International, Domestic & Low Cost Airline Tickets. FAQ (Frequently Asked Questions) assist the customer with answers to most questions.

Q. How to book a room on ?

To book a room:
  • Visit our homepage
  • Enter your destination, check-in and check-out dates, and the number of guests.
  • Search the available hotels and rooms.
  • Select your desired room and proceed to the booking page.
  • Fill in your details and complete the payment.

Q. Can we book multiple rooms in one transaction?

Yes, you can book multiple rooms for the same hotel in a single transaction. Just select the number of rooms and specify the guest details for each room during the booking process.

Q. How do we know my booking is confirmed?

Once your booking is successful, you will receive a confirmation email containing your booking details and a unique confirmation number. You can also check your booking status in the ‘My Bookings’ section on our portal.

Q. How do we modify my reservation?

To modify a reservation:
  • Log into your account.
  • Go to ‘My Bookings.
  • Find the reservation you want to modify and click ‘Edit.
  • Make the necessary changes and save.
Please note that modifications may be subject to additional charges depending on the hotel’s policy.

Q. Can we cancel my reservation? If yes, how?

Yes, you can cancel your reservation through the ‘My Bookings’ section. However, cancellation fees may apply depending on the hotel’s policy and how close to the check-in date you cancel.

Q. How are cancellation charges determined?

Cancellation charges depend on the hotel’s policy and the time before check-in you cancel. Typically, cancellations made further in advance are subject to smaller fees or no fees at all. Details can be found in the booking conditions during the reservation process.

Q. Do we need to provide any ID when checking into the hotel?

Yes, most hotels require a valid photo ID for check-in. Some may also require the credit card used for the booking. It’s best to check the hotel’s specific requirements in your booking confirmation.

Q. Are the credit/debit card details safe?

Absolutely. We use advanced encryption and security measures to ensure that all your personal and payment information remains confidential and secure.

Q. Can we make a reservation without a credit/debit card?

Some hotels may allow bookings without a credit card but might require a deposit or payment through alternative methods. This information will be specified in the hotel’s booking conditions.

Q. How do we use a promo code or discount?

On the payment page, there’s an option to enter your promo code. Input the code, and the discount will be applied to your total amount.

Q. We haven’t received my confirmation email. What should I do?

First, check your spam or junk folders. If you still can’t find contact our customer service e: , cc to , and call to T: +91-11-42521000 / 21, , and we’ll be happy to assist.

Q. Are the prices shown per person or per room?

Unless otherwise specified, all prices are per room per night, not per person.

Q. Are taxes and fees included in the room rates?

This varies based on the hotel and the country. The total cost displayed at the final booking step will include all taxes and fees unless mentioned otherwise.

Q. Can we request special amenities or services, like a crib or airport shuttle?

Yes, many hotels offer special amenities or services. You can specify your requests during the booking process or contact the hotel directly after your booking.

Q. Who do we contact if we have issues during my stay?

For immediate concerns during your stay, contact the hotel’s front desk. For post-stay issues or feedback, you can reach out to our customer service.

Q. Are the prices displayed per person or per room?

Prices shown are quoted per room. Check room details for specifics on occupancy and potential extra guest charges.

Q. What's included in the price?

Prices shown includes the room, listed amenities, and taxes. Some rates may include extras like breakfast and Wi-Fi. Always review booking details for inclusions.

Q. Are there any hidden fees?

At , we prioritize transparency. All essential fees are in the shown price, but some hotels may have extra charges, highlighted during booking.

Q. What payment methods do you accept?

We accept all types of Credit/Debit Cards, Wallets, UPI, and Net Banking and regional digital payments. All options are available at the payment options.

Q. Is it safe to use my credit/debit card and all types of payments options on this platform?

Absolutely. Your security is paramount to us. We use advanced SSL encryption to ensure that all your personal and payment details remain confidential and secure.

Q. How can we see the total price of my booking?

Your booking’s total price, with all fees and charges, is detailed before checkout. View it in the confirmation email or under ‘My Bookings’ in your account.

Q. How do we change or modify my reservation?

Log into , go to ‘My Bookings’, select your reservation, and click ‘Modify’. If issues arise or it’s unavailable, contact customer support. Changes may incur fees based on hotel policy.

Q. What is the check-in and check-out time for hotels?

Check-in usually starts from 2:00 PM and check-out by 12:00 PM. However, times vary among hotels. For precise timings, refer to your booking confirmation or contact the hotel directly.

Q. Can we request early check-in or late check-out?

Yes, you can request early check-in or late check-out, but it’s subject to availability and may incur additional fees. Contact the hotel in advance to make such requests.

Q. Do the hotels require any deposit upon check-in?

Many hotels ask for a deposit at check-in, either in cash or as a card hold, to cover incidental charges. The amount and method can vary by hotel.

Q. How do we get in touch with the hotel directly?

Your booking confirmation will typically have the hotel’s contact information. Alternatively, you can find it on the hotel’s official website or our platform’s hotel listing.

Q. What should we do if I'm having trouble accessing my account?

If you can’t access your account, click on the ‘Forgot Password’ link for a reset. If issues persist, contact our support team for assistance e: , cc to , and call to T: +91-11-42521000 / 21.

Q. We didn’t receive a confirmation email. What should we do?

First, check your spam or junk folder. If you still can’t find the email, reach out to our customer service to ensure your booking was processed and to resend the confirmation.

Q. The website isn't loading properly. What can we do?

Try clearing your browser’s cache and cookies or using a different browser. If the problem continues, contact our technical support for further guidance.

Q. How can we find out about the latest deals and promotions?

For the latest deals, follow us on social media, or regularly check our website’s “Promotions” or “Offers” section.

Q. We have a promo code. How do we use it?

During booking, find the ‘Apply Promo Code’ or similar field. Enter your code there. If valid, the discount will apply.

Q. Left something at the hotel?

Immediately contact the hotel’s front desk or lost and found. They’ll guide you on retrieving your item.

Q. Handling complaints at ?

We value feedback. If unsatisfied, contact our customer service e: , cc to , and again reconfirm changes to T: +91-11-42521000 / 21. We’ll work diligently to address and resolve your concerns.


The information above is for reference, and we do not accept any liability for inaccuracies or updates.